FAQ

FAQ2019-02-13T12:25:47+00:00
What do you bring compared to the competition?2019-04-01T13:53:40+00:00

There are several aspects that deserve to be highlighted:

  • The guarantee of a flawless product confirmed by their use by the largest offset (Heidelberg, KBA MetroPrint, Presstek, etc.) and large format (FujiFilm Europe, Océ, Gandinnovations USA and Canada, HP etc.) printer manufacturers.
  • A price up to ten times lower for similar levels of functionality.
  • Multiplatform (Mac and PC).
  • Optimized execution speed with few machine resources.

What are the accepted payment methods?2019-04-01T13:56:23+00:00

We currently use PayPal as our payment processor for online purchases. PayPal is a fast, easy and secure way to pay online. You do not need to create a PayPal account to use its platform, as PayPal accepts most credit card payment options (Visa, MasterCard, American Express). If you prefer, you can also pay by bank transfer. Contact us first to send you our account number. We will need confirmation of the bank transfer in order to process your order.

Do you sell in my country?2019-04-01T14:11:42+00:00

Yes. We have sold our software, lenticular plastics and consulting services in over fifty countries.

Can I track the status of my shipment?2019-04-01T14:12:37+00:00

Yes. Once your order has been processed, we will provide you with a number that you can enter on the delivery website to track the shipment. Most international shipments are made with UPS. The usual delivery time is 2-4 business days from the date of issue of the tracking number.

Is it safe to buy online at this site?2019-04-01T14:13:07+00:00

Yes. All online purchases made on our website are processed through PayPal. PayPal is a secure online payment platform that uses SSL technology to protect your information. When your payment is processed through PayPal, we do not receive your financial details such as your credit card or bank account number. This way, you never have to worry about making a payment online.

Can I obtain a trial license?2019-04-01T14:14:14+00:00

Yes, but only as a temporary rental. Our solutions are protected by a physical key which plugs into the USB port and therefore we do not provide free trial licenses. What we do provide is a temporary two-month license for the PRO edition at a price of 429 € (shipment included), which is deducted from the final price when purchase is made at the end of the trial period.

If I buy now a license with the basic functions to start working (e.g. STANDARD), can I then upgrade to more advanced licenses later (e.g. ULTRA)?2019-04-01T14:14:50+00:00

Yes, Imagiam guarantees the investment made in the purchase of the initial license: we will apply a discount to the price of the more advanced license which is equal to 80% of the amount initially paid.

How do I learn to make lenticular images?2019-04-01T14:15:15+00:00

From the experiences accumulated with our customers, we have designed a series of guided tutorials which will lead you, step by step, through the entire process necessary to achieve high-quality lenticular images. In addition, we provide free support via email/chat to clear up any doubts that may arise when getting started. If you choose to speed up the learning process, Imagiam also offers custom on-site or remote training plans.

Can I print lenticular images in Offset?2019-04-01T14:15:43+00:00

Yes, provided you have UV technology, which allows direct printing on plastic. Imagiam solutions add registration marks on the output images to ensure perfect alignment between plastics and the Offset press. We suggest you start working with 40 LPI plastics, which allow you to make all types of effects with a reasonable effort. Later, with enough practice, you can gradually increase the LPI number to 75, 100, 150, etc. Imagiam solutions have no limit on the number of lenses.

Can I print lenticular images in Digital Large Format?2019-04-01T14:16:12+00:00

Yes, provided your printer resolution is higher than 600 DPI. The higher the resolution the better the lenticular images. We recommend using 40 LPI plastics, which allow you to make all types of effects with a reasonable technical complexity. With Digital Large Format, you can print on paper or directly on plastic. If you print on paper, you later have to cold laminate in plastic. If you have UV technology you can print directly on plastic. In both cases Imagiam solutions add registration marks on the output images to ensure the successful completion of the process.

Can I print lenticular images in Inkjet?2019-04-01T14:16:36+00:00

Yes, provided your printer has a minimum physical resolution of 600 DPI and you use plastics up to 40 LPI. If your resolution is higher you can increase the LPI number. With Inkjet you will be printing on paper first and then performing cold lamination with plastic. Imagiam solutions add registration marks on the output images to ensure flawless execution of the laminating process.

Can I print directly on plastic or do I need to print on paper?2019-04-01T14:16:58+00:00

You can print directly on plastic if you have UV technology (Offset and Digital) or on a paper medium that afterwards must be cold laminated together with the plastic and a transparent double-face adhesive (Inkjet and Large Format).

Do you sell lenticular plastics directly?2019-04-01T14:17:25+00:00

Yes. At first, Imagiam was only a software company. But as we’ve grown and by popular demand, we have also opened a plastics sales service to better meet the needs of our customers. Our catalog is of high quality and stability. Our plastics are selected, tested and previously validated by a team of experts in lenticular printing.

How can I access new versions of the software from older versions (3.x or earlier)?2019-04-01T14:18:12+00:00

Imagiam provides access to its new versions through a one-time maintenance payment equal to 15% per year elapsed from the purchase date to the present time. The update is made by remote update of the USB dongle.